At Vendol Lanka, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Eligibility for Returns
Products can be returned within 7 days of delivery.
The item must be unused, unopened, and in its original packaging.
A valid receipt or order confirmation is required.
Non-Returnable Items
Opened or used health, herbal, and personal care products due to hygiene and safety reasons.
Discounted or clearance items (unless defective or damaged).
Refunds
Once your return is inspected and approved, we will process your refund to your original payment method within 7–14 working days.
Delivery charges are non-refundable unless the return is due to our error.
Exchanges
Damaged, defective, or wrongly delivered items will be replaced at no extra cost.
How to Return
Contact our customer service team via email or phone with your order number.
We will arrange pickup or guide you on the return process.